This Privacy Policy governs the manner in which PETS BEST FRIEND collects, uses, maintains and discloses information collected from customers or users of the https://www.petsbestfriend.co.uk/ website.

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PERSONAL IDENTIFICATION INFORMATION

We may collect personal identification information from Customers / Users in a variety of ways, including, but not limited to, when Customers / Users visit our website or facebook page, fill out the contact form, and in connection with other activities, services, features or resources we make available on our website\facebook. Customers / Users may be asked for, as appropriate, name, email address, mailing address, phone number. Customers/ Users may, however, visit our website anonymously. We will collect personal identification information from Customers / Users only if they voluntarily submit such information to us. Customers / Users can always refuse to supply personal identification information, except that it may prevent them from engaging in certain website related activities.

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NON-PERSONAL IDENTIFICATION INFORMATION

We may collect non-personal identification information about Customers / Users whenever they interact with our website. Non-personal identification information may include the browser name, the type of computer and technical information about Customers / Users means of connection to our website, such as the operating system and the Internet service providers utilised and other similar information.

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WEB BROWSER COOKIES

Our website may use “cookies” to enhance Customer / User experience. A user’s web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. Customer / User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the website may not function properly.

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HOW WE USE COLLECTED INFORMATION

PETS BEST FRIEND may collect and use Customers / Users personal information for the following purposes:

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• To run and operate our website

  • We may need your information to display content on the website correctly.

• To improve customer service

  • Information you provide helps us respond to your customer service requests more efficiently. A good example of this is personal information you send us via the form on our contact us page. 

• To personalise Customer / User experience

  • We may use information in the aggregate to understand how our Customers / Users as a group use the services and resources provided on our website.

• To improve our website

  • We may use feedback you provide to improve our products and services.

• To send periodic emails

  • We may use the email address to send the  Customer / User information and updates about our services. It may also be used to respond to their inquiries, questions, and / or other requests.

 

HOW WE PROTECT YOUR INFORMATION

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorised access, alteration, disclosure or destruction of your personal information and data stored on our website.

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SHARING YOUR PERSONAL INFORMATION

We do not sell, trade, or rent Customers / Users personal identification information to others. 

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CHANGES TO THIS PRIVACY POLICY

PETS BEST FRIEND has the discretion to update this privacy policy at any time. When we do, we will post a notification on the main page of our website, revise the updated date at the bottom of this page and send you an email. We encourage Customers / Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

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YOUR ACCEPTANCE OF THESE TERMS

By using this website, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our website. Your continued use of the website following the posting of changes to this policy will be deemed your acceptance of those changes.

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CONTACTING US

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us. Customers / Users are able to request a copy of the personal information we hold on them. They are also able to request that we delete this information. 

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This document was last updated on 20th August 2021